An assistant is only useful when it can see exactly the records you can see, and nothing more.
This has been the busiest stretch in Hermida history. Four things landed at almost the same time: a rebuilt identity layer, our flagship assistant, a new visual language across the whole platform, and a desktop administration build with real window management. There is also one date worth putting in the calendar at the end of this post.
Here is everything that shipped, in plain language.
Hermida ID 1.0.2 — your identity, now with a face
Hermida ID is the single account that carries you across every workspace, project, and invoice. Version 1.0.2 makes it feel like an account instead of a form.
Profile pictures are supported everywhere. Upload a photo once and it follows you into the sidebar, the account menu, the billing center, and the sign-in screen itself. No photo? A clean monogram takes its place, so the interface never looks unfinished.
Sign-in happens in two beats. The moment you finish typing a valid address, we resolve the account behind it and greet you by name, with your photo. Only then does the password field appear. It is a small thing that makes a daily ritual feel considered.
Your interface picks up your tone. Two accent tones are derived from your own identity, so the sign-in stage and the account chrome are tinted for you and not for the person next to you.
Faster, quieter, audited. Identity lookups are now rate-limited and canonical, which means no stale greeting from a previous address and no flicker between accounts. Every session is still written to the audit trail.
Tomo — the assistant that actually knows the workspace
Tomo is our new flagship AI, and it is not a chat window bolted onto the side of the product. It reads the same records you can read, answers questions about them, and drafts the next thing you were about to write.
For client teams that means asking where a project stands and getting the real answer, pulled from live milestones, tasks, and updates rather than a summary written last month. For our own staff it goes further: Tomo can triage support tickets, hand routine requests to the right person, and carry out administrative actions with the same permissions the person asking holds.
It is deliberately visible and deliberately quiet. Tomo lives as a small companion glyph on every page, greets you once, and then fades out of the way rather than sitting on top of the thing you are trying to click.
An assistant is only useful when it can see exactly the records you can see, and nothing more.
A modernized look, end to end
The visual layer was rebuilt rather than repainted: a refined neutral palette with one controlled accent, tighter type scale, a stricter spacing rhythm, and far less decoration. Surfaces that used to shout now hold still so the content can lead.
Every screen was checked at phone width as well, which fixed the long-standing annoyances: overflowing tables in administration, a navigation rail that ate half the viewport, and the billing desktop trying to be a desktop on a 390 pixel screen. Text fields no longer zoom the page on iOS, and the chrome respects the notch and the home indicator.
Ads that report back
Advertising now runs inside the platform instead of in a separate tab. Campaigns can be launched, funded, and reviewed from the marketing area, and the conversion actions that matter — signup and contact-form submissions — report into the same analytics as everything else on the site.
That closes a gap we had lived with for months: we could see the clicks, but not which click became a conversation. Now a campaign can be judged on the same number the business is judged on.
Hermida Workspace: the bug list got shorter
Not everything worth announcing is new. Several long-running irritations are simply gone:
- The pause after signing in, where the session existed but the workspace did not appear, is fixed.
- The stale profile photo that could hover over the wrong account is fixed.
- Workspace gutters, the sidebar rail, and the billing center all reflow properly on phones.
- Support conversations now forward straight into the team inbox, so a reply can be written from email and still land on the ticket.
Workspace Admin 2.1.2 — real window management
Administration is a desktop, and 2.1.2 finally treats it like one.
Windows open where you put them, snap to the edges, stack, minimize, and restore. Mission Control gives you every open surface at a glance, focus mode hides the widgets when you need a clean screen, and the layout you arrange is remembered the next time you sign in. Keyboard shortcuts cover the moves you make a hundred times a day.
Around the windows, the desktop itself became configurable: skins, wallpapers, density, corner style, text size, and a motion switch for anyone who would rather the interface sat completely still.
Coming in November: updated terms and policy
We are finalizing a round of updates to our terms and privacy policy to match how the platform works today — the assistant, the billing center, and the way project data is shared with client organizations.
An email will go to subscribers before the end of November with a plain-language summary of what changed, the effective date, and anything you need to do. It will be short on purpose. Nothing is required from you today, and in-app acceptance will prompt you directly when the new version takes effect.
If you would like the announcement in your own inbox, subscribe from any Insights page and it will arrive with the rest.
Where to go next
- Sign in and see the new identity at the workspace.
- Download the desktop build from the developer portal.
- Or start a conversation if you would rather talk it through.