Property management · Property management firm
Maintenance requests that resolve themselves.
A tenant portal and maintenance workflow gave residents a clear way to report issues and gave the firm an accountable pipeline from request to resolution.
53%
fewer inbound status calls
31%
faster average resolution time
100%
of requests tracked to closure
The challenge
12 weeks to full rollout
Tenants reported issues by phone and email into a shared inbox. Requests were lost, follow-ups depended on whoever remembered, and residents called again — usually frustrated. Management had no way to see response times or spot problem properties.
The approach
We built a tenant portal where residents submit structured requests, attach photos, and track progress — the same transparency the firm wanted to offer its own clients.
Every request enters a triage workflow: priority rules route emergencies immediately, assignments land on the right vendor or technician, and residents get automatic updates at each step.
Management reporting shows open requests, response times, and repeat issues by property — turning maintenance from a source of complaints into something measurable.
The outcomes
53%
fewer inbound status calls
31%
faster average resolution time
100%
of requests tracked to closure
Facing a similar challenge?
Tell us about the workflow that is slowing you down. We will help you see what a system could actually fix.