E-commerce · Direct-to-consumer brand
One operations hub for a growing storefront.
A central operations system connected the storefront, warehouse, and finance, replacing a fragile patchwork of exports and manual reconciliation.
0
orders lost during launch-week spikes
4 days → 4 hours
month-end reconciliation
1 hub
replacing seven spreadsheets
The challenge
14 weeks to full rollout
A growing DTC brand stitched its store, warehouse, and books together with CSV exports and one person’s memory. Orders occasionally fell through the cracks during promotion spikes, inventory counts drifted from reality, and month-end reconciliation took days.
The approach
We connected the storefront, warehouse app, and accounting platform through one operations hub — the integrations do the moving, and exceptions surface as work lists instead of silent failures.
Order, inventory, and fulfillment status live in one place, so support answers customer questions in seconds instead of hunting across three tools.
Reporting was designed around the questions the team actually asks daily — not a generic dashboard nobody opens.
The outcomes
0
orders lost during launch-week spikes
4 days → 4 hours
month-end reconciliation
1 hub
replacing seven spreadsheets
Facing a similar challenge?
Tell us about the workflow that is slowing you down. We will help you see what a system could actually fix.